Heathrow has unveiled an upgrade of its dedicated VIP service with a refurbishment and rebrand of its ‘Windsor Suite’ private terminal.
Now rebranded as the ‘Windsor by Heathrow’ it offers chauffeur driven car service to and from the aircraft and use of the eight private lounges in an area adjacent to the airport’s Terminal 5.
The rebranding has taken eight months to deliver at a cost of over £3 million.
With prices start at £3,812 (inc VAT) for up to 3 guests.
The Windsor by Heathrow offers a unique, luxury ‘door to door’ experience, with a chauffeur-driven, all-electric BMW taking guests from front door to plane door. Heathrow was recently awarded Best Private Airport Experience in the Forbes Travel Guide awards, highlighting its best-in-class service.
The most popular destinations The Windsor serves include Doha, Riyadh, Dubai, Los Angeles and New York. Key Airlines include Etihad, Qatar, BA, American Airlines and Emirates, though guests travelling on First or Business Class can use The Windsor regardless of their airline or terminal.
Charlotte Burns, VIP Lead at Heathrow, said: “The Windsor by Heathrow is more than just a rebrand, it’s a testament to our heritage in pioneering luxury travel. From our carefully curated interiors to our exceptional service, we provide our guests with an unparalleled experience that reflects the finest of British hospitality. From the moment you step out of your front door, to the second you board your plane, we ensure that every detail is taken care of – making your journey seamless, relaxing and unforgettable.”
The first phase of the refurbishment focuses on The Windsor, home to eight private lounges and a stylish welcoming entrance lobby. Designed by the Oliver Burns Studio, the interiors blend “thoughtful luxury with contemporary elegance”.
The redesigned spaces feature bright and inviting aesthetics, complemented by bespoke furnishings designed in house, and crafted by local artisans.
The spaces are accented with curated British design elements, including Axminster carpets in soft hues. Collaborations with luxury brands like Tom Dixon and Commune add layers of refinement, helping to evoke a ‘home away from home’ ambience, emphasising comfort and special details.
Modern British artists such as David Hockney, Tracey Emin and Francis Bacon, as well as American icons like Andy Warhol, feature on the walls. Guests can purchase them at the click of a button, through a QR code hanging next to each artwork.
The art collection is refreshed every two months, offering an ever evolving yet timeless experience for visitors. This month the collection features ‘Nola (White Rain 2008)’ by Banksy and ‘Diamond Dust Show (1980)’ by Andy Warhol.
Guests can enjoy exclusive fine dining options from Michelin-starred chef Jason Atherton, including a new signature dish to mark a new era of The Windsor; English butter shortbread with praline cream, Earl Grey tea ice cream, custard sauce and charred mandarin. Atherton has curated the menu since 2016.
Sharon Lillywhite, Founder and Creative Director of Oliver Burns Studio, comments: “We are thrilled to have collaborated on The Windsor by Heathrow, creating an atmosphere that blends the best of British luxury with contemporary design. The space is a statement of what it means to travel well, with every detail thoughtfully considered to offer the ultimate comfort and elegance.”
